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Post by jindivik on Mar 14, 2019 15:54:01 GMT
I am looking for a reputable company who can overhaul my 40+ years old Hilkinson Pancratic telescope... Any suggestions please, I am in Shropshire.
Alan Southcombe (A-B 21601)
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Post by Deleted on May 7, 2019 20:50:55 GMT
Hi Alan, Try Optrep The webaddress is www.opticalrepairs.com/Tony Kay Snr may well be able to help. Regards Paul PS: I still use my Pancratic telescope but not seeing many C141's etc tracking Woodley - Dover!! |
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Post by jindivik on May 9, 2019 8:59:26 GMT
Thanks Paul, contact made and looks promising.
I used to live a few miles east of Northolt so often used the trusty pole for overflights too - Reforger F-4s and KC-135s being a particular standout.
Kind regards,
Alan.
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Post by Deleted on May 13, 2019 14:24:18 GMT
Happy days Alan, so much variety and much more interesting. Still, mustn't grumble!
Best wishes
Paul
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Post by chris4 on May 7, 2020 21:09:59 GMT
Hello Allan
Just seen this thread.
I too have a Pancratic. Any feedback on this company please.
Thanks
Chris
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Post by jindivik on May 8, 2020 7:07:08 GMT
Chris, it's still on the 'to do' list... although now would be a good time with so few overflights and no airfield visits.
I will post here when it gets done!!
Best wishes,
Alan.
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Post by chrisov on May 9, 2020 11:20:52 GMT
Thanks Alan
Would be great to hear your experinces when you do use.
Cheers
Chris
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Post by jindivik on Jun 17, 2020 17:39:18 GMT
Chris, Paul and all others interested, a quick report on my recent experience with Optrep and two Hilkinson Pancratics sent for service...
Packed as per their instructions on the website, the scopes were sent Special Delivery (cost £11) and Royal Mail confirmed delivery the next day as advertised. That was a Wednesday (13th May), so not having heard anything by Wednesday the following week (20th) I emailed to check all was OK. Tony Kay replied he hoped to look at them during the next week. In a letter enclosed with the scopes and also in that email, I indicated that before any work was done, I would appreciate a heads-up as to what he thought was required and what he planned to do.
Nothing was heard until an invoice arrived by post on the 1st June. This was duly paid and the serviced scopes were returned Special Delivery on 5th June arriving on the 6th as planned. (At the present time, Optrep only post items on Fridays.)
The packaging for the return did not meet the requirements specified on the Optrep website - in fact they used the same inner box and bubble-wrap I did but without the outer box and packaging I used to send the scopes. The outer box & packaging gave the required 3" surround all round as requested on the Optrep website. Using the extra packaging would not make any difference to the postal cost.
I am happy with the work carried out - both scopes are clean and work properly. I was happy to pay 2x £50 for the servicing plus £11 return post (all plus VAT) but the poor communication and the packaging being skimped has left me slightly disappointed in the customer service provided.
Hope this helps - I have tried to summarise the facts fairly but they may just have been in a rough patch that I have no knowledge of.
Alan.
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